Belagavi Airport Soars in Customer Satisfaction Survey
In the latest customer satisfaction survey conducted by the Airports Authority of India (AAI), Belagavi Airport has emerged as a standout performer, securing the fourth spot among 58 airports evaluated. The survey, which assesses various parameters crucial to passenger experience, highlighted Belagavi Airport’s commendable performance despite facing challenges in certain areas.
Belagavi Airport, located in Karnataka, achieved an impressive score of 4.97 out of 5 in the survey, reflecting its commitment to providing a seamless and enjoyable travel experience for passengers. While the airport excelled in several aspects, it faced minor setbacks in certain categories, notably in the courtesy and helpfulness of check-in staff and the value for money of restaurant and shopping facilities.
The survey, which takes into account 33 parameters ranging from ground transportation to hygiene measures, also included five additional questions related to hygiene, introduced in response to the ongoing pandemic. Despite these added challenges, Belagavi Airport’s performance underscores its resilience and dedication to passenger satisfaction.
In comparison, Hubballi Airport, also situated in Karnataka, secured the fifth spot in the survey with a commendable score of 4.95. While Hubballi Airport’s performance is noteworthy, the spotlight remains on Belagavi Airport for its remarkable achievement and overall positive feedback from passengers.
Among the parameters assessed in the survey, Belagavi Airport’s negative points in the courtesy and helpfulness of check-in staff and the value for money of dining and shopping facilities indicate areas for improvement. However, these minor drawbacks do not overshadow the airport’s overall stellar performance and its position among the top airports in the country.
The recognition of Belagavi Airport in the customer satisfaction survey reflects positively on Karnataka’s aviation infrastructure and underscores the state’s commitment to providing world-class facilities for air travelers. As Belagavi Airport continues to strive for excellence, passengers can expect an even better experience in the future, cementing its reputation as one of the top airports in India.
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