Streamlining Electrical Complaints and Enhancing Efficiency through Rail Bijli Samadhan
In a bid to streamline and enhance the management of electrical complaints in the railway sector, the ‘Rail Bijli Samadhan’ mobile app has been developed by CRIS (Centre for Railway Information Systems). The app provides an efficient platform for both railway departmental users and the general public to register complaints regarding various electrical services. However, despite the issuance of a directive by the Competent Authority, several Zonal Railways have lagged behind in implementing this system effectively.
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Streamlining Electrical Complaints:
The ‘Rail Bijli Samadhan’ mobile app has emerged as a powerful tool to tackle electrical complaints within the railway network. Its user-friendly interface allows for quick and hassle-free registration of complaints related to a range of electrical issues such as power supply, PRS/UTS UPS, lighting, fans, escalators, lifts, and DG sets. Once a complaint is registered, users are provided with the contact details of the concerned official for further assistance. Additionally, the app enables users to monitor the real-time status of complaint redressal, ensuring transparency and accountability.
Enhancing Monitoring and Efficiency:
One of the key advantages of the ‘Rail Bijli Samadhan’ system is its ability to facilitate better monitoring and management of complaint pendency. By using the app, officers and supervisors can easily track the status of complaints within their jurisdiction. This feature ensures that complaints, failures, and breakdowns of electrical assets receive prompt attention. By enabling swift action, the system aims to minimize inconvenience to passengers and enhance the overall efficiency of electrical services.
Challenges Faced by Zonal Railways:
Despite the clear directives issued by the Competent Authority, the performance of several Zonal Railways in implementing the ‘Rail Bijli Samadhan’ complaint management system has been subpar. Eastern Railway (ER), Northern Railway (NR), North Central Railway (NCR), North Eastern Railway (NER), Northeast Frontier Railway (NFR), Southern Railway (SR), South Central Railway (SCR), South Eastern Railway (SER), South East Central Railway (SECR), Western Railway (WR), and West Central Railway (WCR) are specifically highlighted as needing improvement in their implementation efforts.
Urgent Need for Complete Switchover:
Considering the importance of efficient complaint management and the significant benefits offered by the ‘Rail Bijli Samadhan’ system, all Zonal Railways are strongly advised to expedite the transition to this complaint management system without delay. The letter issued by the Competent Authority emphasizes the urgency of this matter and highlights the need for prompt action to ensure seamless functionality and improved service delivery in the electrical domain of the railways.
The ‘Rail Bijli Samadhan’ mobile app represents a significant step forward in the management of electrical complaints within the railway sector. It’s simplicity and user-friendly features empower both railway departmental users and the general public to register complaints quickly and easily. Furthermore, the app enables real-time tracking of complaint redressal, fostering transparency and accountability. However, the slow adoption of this system by several Zonal Railways poses a challenge to its effective implementation. It is imperative for all Zonal Railways to prioritize the complete switchover to the ‘Rail Bijli Samadhan’ complaint management system, as directed by the Competent Authority, to ensure the provision of efficient and reliable electrical services throughout the railway network.
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This article is written by Team Belagavi News inputs from the CRIS Notification. If using our article, please ensure due credit is given to the Author.